Cancellation policy

Each stay is sold under one of the policies below. The booking box names it, with its refund deadline, before you send a request, and it is saved with your booking — it is shown on your booking page, and a later change to our settings does not change it.

Stays shorter than 28 nights are under Flexible, Moderate, Limited or Firm. Some dates — the festive season, for example — can carry a different policy from the rest of the year, and a stay that includes any of them is under the strictest policy among its nights.

Stays of 28 nights or more are under Firm long-term or Strict long-term.

Nothing is owed and nothing is charged. A request that has not been approved can be withdrawn at any time by telling us.

Your dates are held for the period stated in the approval. If you decide not to go ahead, tell us and we will release them. Nothing is charged.

If the hold lapses without payment the dates are released automatically.

Cancel at least 24 hours before check-in and everything you paid for the nights is refunded.

Cancel later than that and the nights you have stayed, plus one more night, are not refunded. Every night after those is.

Cancel at least 5 days before check-in and everything you paid for the nights is refunded.

Cancel within 5 days of check-in and the first night is not refunded, and half of each remaining night is.

Cancel after check-in and the nights you have stayed, plus one more night, are not refunded; half of each night after those is.

Cancel at least 14 days before check-in and everything you paid for the nights is refunded.

Cancel between 14 and 7 days before check-in and half is refunded.

Cancel within 7 days of check-in, or after it, and the nights are not refunded.

Cancel at least 30 days before check-in and everything you paid for the nights is refunded.

Cancel between 30 and 7 days before check-in and half is refunded.

Cancel within 7 days of check-in, or after it, and the nights are not refunded.

Cancel at least 30 days before check-in and everything you paid for the nights is refunded.

Cancel later than that and the next 30 nights from the day you cancel — or all the nights left, if there are fewer than 30 — are not refunded. Every night after those is.

Cancel within 48 hours of booking, with check-in at least 28 days away, and everything you paid for the nights is refunded.

Cancel at any other time and the next 30 nights from the day you cancel — or all the nights left, if there are fewer than 30 — are not refunded. Every night after those is.

The policies above refund the nights. The cleaning fee and any pet fee are refunded in full whenever you cancel before check-in, because nothing has been cleaned and no pet has stayed.

A refundable damage deposit is never part of what a policy keeps: it is refunded in full whenever a stay is cancelled.

Refunds are worked out on what you actually paid for each night, after any weekly, monthly or top-rated guest discount.

We would rather move a booking than lose it. If you ask before your policy's full-refund deadline and the new dates are free, we will move you and charge only the difference in rate. This is at our discretion and is not a right.

If Estate-Vest cancels a confirmed booking for any reason, you get every rand back, without deduction, and we will help you find something else where we can.

This applies whether the reason is maintenance, damage, a double booking, or anything else on our side.

If a stay cannot happen because of something neither party controls — a natural disaster, a government restriction, or the property becoming genuinely uninhabitable — we refund what you have paid for the nights that cannot be used, whatever the policy.

Message us from your booking page, reply to your confirmation email, or use the contact form, quoting your booking reference. A cancellation takes effect from when we receive it, not from when you decided.

If your booking page does not name a policy, the booking was made before policies were set stay by stay, and the terms you agreed to then still apply:

Cancel more than 30 days before check-in and we refund everything you have paid, less any bank or gateway charge we cannot recover. Cancel between 14 and 30 days before check-in and we refund half. Cancel within 14 days of check-in and the booking is not refundable — though if we manage to re-let the nights, we refund what we recover. The cleaning fee is refunded in full in every case where the stay does not happen.